Cancel an order
If you wish to cancel an order, please contact us immediately. We will try to stop your order if it has not been shipped out yet. We cannot cancel an order once the item has been shipped out.
Shipping, Returns and Exchange
Saxophones - Contiguous US
We offer free shipping of our saxophones (except baritone saxophones) to the Contiguous US. For baritone saxophones, we offer a discounted shipping rate.
We offer a 7-day trial period. If you wish to return a saxophone, a restocking fee of $150 per saxophone will be deducted from the refund. If you made payment with a credit card, an additional 3% restocking fee will be deducted to help cover our credit card fees.
Customers will be responsible for the return shipping charges. Saxophones must be shipped fully insured and customers must use a carrier that provides trackable shipping service.
Please read carefully and follow the return requirements and process below.
Saxophones - International/Outside Contiguous US
Customers are responsible for all shipping costs and custom duties/taxes.
We offer a 7-day trial period. If you wish to return a saxophone, a restocking fee of $150 plus any possible US import duties applies to each saxophone. If you made payment with a credit card, an additional 3% restocking fee will be deducted to help cover our credit card fees.
Customers must use a carrier with trackable shipping service and the package fully insured.
Please read carefully and follow the return requirements and process below.
KB Sax necks - Contiguous US
We offer free shipping both ways and a 14-day trial period.
If you wish to return your KB Sax neck, there is a 6% restocking fee to help cover our credit card fees and handling costs. Please read carefully and follow the return requirements and process below.
* Measuring Gauges
We ask that you ship the measuring gauges back to us within 7 days of receipt. If the gauges are not returned to us in a timely manner, we reserve the right to cancel your order and issue a partial refund with $250 deducted (plus sales tax for NY residents) to cover the cost of the gauges.
KB Sax necks - International/Outside Contiguous US
We offer discounted shipping worldwide and a 14-day trial period.
If you wish to return your KB Sax neck, there is a 6% restocking fee to help cover our credit card fees and handling costs. Shipping charges are non-refundable. Please read carefully and follow the return requirements and process below.
Customers are responsible for any custom duties and taxes in their respective country.
All other merchandises
We offer a 7-day trial period. All shipping and handling charges are non-refundable on all returned items. The returned item is subject to a 10% restocking fee with the minimum fee to be no less than $50 and no more than $100 and is calculated based on the full purchase price of the item.
Customer is responsible for return shipping charges, must ship fully insured and must use a carrier with trackable shipping service. International customer is responsible for custom duties and taxes.
Please read carefully and follow the return requirements and process below.
Return requirements and process
1. Returns must be made within 14 days of receipt for KB Sax necks or 7 days for all other items. It means the items being returned must be shipped out by the customer within that time period.
2. Return Authorization must first be obtained from KB Sax in writing before returning the item back to us.
3. The return shipment must be fully insured and must use a carrier with trackable shipping service. KB Sax reserves the right to refuse uninsured packages.
4. Return Address:
KB Saxophone Services
4470 21st St #304,
Long Island City,
NY 11101, USA.
5. Items must be returned in its original condition to be eligible for a full refund less any applicable restocking fees. For new or unused products, it must include all factory packaging and printed material in original, unaltered condition. Shipping charges are not refundable. International customers are responsible for custom duties and taxes.
6. Money will be refunded in the same way we received your payment. We generally issue the refund within 5 business days after we receive the returned item. The financial institutions (eg. bank or credit card companies) may take up to 7-12 business days to process the refunds. Unfortunately the timeframe for them to process the refund is out of our control.
7. Secure Packing: We strongly recommend customers to pack the return items with at least the same level of protection as you received it.
- Saxophones: Even if you are reusing all the protective materials that came with the box, and setting them up in places as they came, please check if there is enough protection. The reason being that bubble wraps can be slightly compressed after a single use and therefore extra/new bubble wraps may be needed. And after transit, some shipping boxes may need extra tape to strengthen the corners and sides.
Please pack the return items with diligence. It is the customer’s responsibility to ensure the returning shipment has sufficient protection, is packed securely, to withstand handling during transit.
Read our blog: How do you pack and ship a saxophone safely
Watch the video: how to pack a saxophone
8. All trade-ins are subject to the same returns and exchange policy.
Payment methods
KB Sax accepts credit cards, bank wire transfers, cashier checks and personal checks*.
*Please note that personal checks must clear our bank (may take up to 7-10 business days) before we will ship your order.
KB Sax reserves the right to refuse an order and reserves the right to request payment to a method other than credit card if you are ordering from outside US or if your shipping address is different from your billing address.
Please make all checks payable to “KB Saxophone Services” and send to:
44-02 23rd Street
Studio 120
Long Island City
NY 11101
USA
Sales tax
Please note that all sales to New York State residents and sales where delivery occurs in New York State will be charged 8.875% of sales tax.
International orders
Payment: We accept credit card and wire transfers (bank to bank, Wise).
Shipping: We generally ship via UPS or USPS.
Import taxes/duties: Your package may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the customer’s responsibility and are in addition to the price, shipping and handling fees payable to KB Sax.
Privacy policy
The short version:
We respect and strive to do our best to protect your privacy. We do not keep your payment details on file. We do not share or sell your information to anybody without your express permission. However, some third-party embeds, social media and analytic services that we use may collect data about you.
The long version:
- Who we are – our website address is https://www.kbsax.com. The name of the business is KB Saxophone Services LLC (dba: KB Sax) based in New York, USA. Our contact phone number is 212-683-2985.
- What personal data we collect and why we collect it – Although our website does not collect or retain your personal information, some third-party embeds, social media and analytic services that we use may collect data about you.
- Embedded content from other websites (eg. YouTube) – These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
- Analytics (eg. Google Analytics) – Our web hosting account or third-party analytics services and some plugins may collect some anonymous analytics data.
- Who we share your data with – Our website does not share your personal data with anyone except for the sole reason to carry out your transaction. Only information pertinent to fulfilling your order, such as name, email address, personal address, will be disclosed to any KB Sax’s vendors, shipping providers or payment processors.
- How long we retain your data – Email addresses that were submitted through our website in the past for the purpose of joining our mailing list will be retained for as long as we need the information for that purpose.
- What rights you have over your data – If you wish to have your email address removed from the mailing list, please contact us directly.
- Questions about your privacy – please contact us via email or by phone at 212-683-2985.